Returns Policy

We want you to love your MOOI products — but if something doesn’t work out, here’s our simple returns guide:

Accepted Returns

Returns are only accepted if our product doesn’t fit your shower (within Bali island only)

Must be reported within 7 days of installation or delivery

Product must be unused and in original packaging

Proof of purchase is required

Returns Not Accepted

Used filters or shower heads (for hygiene reasons)

Returns due to change of mind

Products not returned in original condition

Items damaged due to incorrect installation or misuse

Faulty or Damaged Products

If your product arrives damaged or faulty, please report it within 24 hours

We’ll happily provide a replacement or refund depending on the situation

Photos or videos may be requested for verification